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  #1  
Old 03-05-2012, 6:32 PM
SueEley SueEley is offline
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Join Date: May 2012
Phone: HTC one V, and Hero
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Unhappy Hi from irritated Sue

Sought out this site as I am not a happy phone user. Got a brand new (sim free) HTC one V - looks quite good. Their tech support told me by email I needed a micro sim. Who am I to argue? I ordered a replacement sim from Orange. Well, I got one and now have an HTC one V with a micro sim stuck in it. HTC are offering to repair my phone and retrain their.... tech???? support guy. No alternative, that's what they're offering. We're trying to work out the nightmare logistics of getting the phone back to them if you actually do a working day and are not at home for UPS. And Orange are sending another Sim - I can't reregister the one I had in my Hero. Fed up, big time! I enjoyed having the Hero, but I am soooo disenchanted with HTC now.
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  #2  
Old 06-05-2012, 7:48 AM
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lee lee is offline
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Location: Uk
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Hi Sue and welcome to the forum

I'm sorry to hear if the situation you find yourself in presently.

We are all human and therefore make mistakes but what we do to put those mistakes right makes the difference.

If the micro sim cannot be retracted by tweezers etc then it's not un reasonable to ask for a new replacement especially if this tech person has said the info and hardware supplied was incorrect.

You should not have to out up with having a brand new handset sent away and opened up. Who knows what could be disturbed inside along with the introduction to air dust as its opened.

What happens from here is up to you. !
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  #3  
Old 06-05-2012, 7:54 AM
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lee lee is offline
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Quote:
Originally Posted by lee View Post
Hi Sue and welcome to the forum

I'm sorry to hear if the situation you find yourself in presently.

We are all human and therefore make mistakes but what we do to put those mistakes right makes the difference.

If the micro sim cannot be retracted by tweezers etc then it's not un reasonable to ask for a new replacement especially if this tech person has said the info and hardware supplied was incorrect.

You should not have to put up with having a brand new handset sent away and opened up. Who knows what could be disturbed inside along with the introduction to air dust as its opened.

What happens from here is up to you. !


Also start asking for names and contact details such as customer service managers, area managers and CEO.

Use buzz words such as , Duty of Care and Sales of Goods Act.

Good luck
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  #4  
Old 06-05-2012, 10:39 AM
SueEley SueEley is offline
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Join Date: May 2012
Phone: HTC one V, and Hero
Network: Orange
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You're right...

You're right, and I have started to get names. But I was basically stonewalled by HTC. Their phone people were pleasant, agreed they were wrong, but there was nothing they could do, so I gave in in the end. It's a nice phone and I guess I will be happy once this mess is behind me. At least once I get a new sim I can put it in my old phone till I get the other one back.

Weird thing is, I had a bad feeling about the switch and could not believe how easy it was to get the phone on our secure network, retrieve my contacts from Google etc. What went wrong was the bit I expected to be easy and had checked!!!
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  #5  
Old 06-05-2012, 4:13 PM
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lee lee is offline
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At least its a story you can share with family and friends.

Perhaps once your new phone is up and running you can write a review on it.

Take care.
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