Stumbled upon this site whilst looking up consumer rights of a mobile phone. Hubby has only had the HTC One x plus for two months from O2, the phone will not charge and at times won't switch on, he took it to an O2 store who sent it away only to be sent a refurbished phone which wouldn't charge either so he is going back to the store today to recollect the refurbished phone to give to a courier tomorrow to literally do a swap at the front door for another refurbished phone. According to O2 these are phones that are only 7 days old. We feel like banging our heads against a brick wall... O2 are discounting my husbands mobile account for 2 months. Now O2 are saying it was his phone but they never repaired what they should of. Don't thinks he'll stay with O2 or HTC next time round.