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  #1  
Old 08-02-2012, 2:59 AM
vonbismarck vonbismarck is offline
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Problems with iphone 4

Hello all. I am having some problems with an iphone 4. They are as follows:

1. When I plug the phone into a computer, itunes says that I have 12.3GB worth of photos/videos but I can only see about 500MB of them. Is there a way to get the rest of them?

2. When I try to backup the phone, it gives me an "unknown error 1310" and won't complete said backup.

3. I can't turn the phone off or, more precisely, it won't stay off. If I shut it off, it just turns itself back on and stays that way until the battery eventually runs down.

I am sure you all might have some questions so feel free to ask.

Thank you.
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Old 08-02-2012, 6:40 AM
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lee lee is offline
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Hi and welcome to the forums.

I hope my advice helps.

1. When I plug the phone into a computer, itunes says that I have 12.3GB worth of photos/videos but I can only see about 500MB of them. Is there a way to get the rest of them?

* When your phone is hooked up check that sync all videos and photo's is ticked

2. When I try to backup the phone, it gives me an "unknown error 1310" and won't complete said backup.

* Its thought this is down to Network connectivity.

Below is one solution I've found by googling.
Try this at your own risks and we in no way take any responsibility if you decide to follow the below instructions.

1. Clicked on wireless network icon in upper right of screen
2. Selected "Open Network Preferences"
3. Selected the network interface I was using - in my case Ethernet
4. Selected the Advanced button in the lower right
5. Selected the Proxies Tab
6. Corrected my proxy server settings - in my case I did not have a port number set for my HTTPS proxy server.

From what I can tell, Itunes uses both HTTP and HTTPS protocols to connect to Itunes Store and to log in to Itunes Account (respectively). If you are on a network that requires you to use a proxy server, then you will have to make sure each of these protocols is set to use the correct proxy server URL and Port Number. Also, if you are on a network that does not use a proxy server, you need to make sure you don't have a proxy server set for these protocols.

Ideally, the proxy server settings are handled for you automatically when you connect to a new network, this isn't alwys the case however. Some older network don't support automatic configuration of the proxy server settings and you are forced to manually set the configuration. Most wireless and home networks I've run into don't use proxy servers, they are typically only used in large corporations to reduce network load on the intranet, or to manage external security threats.


3. I can't turn the phone off or, more precisely, it won't stay off. If I shut it off, it just turns itself back on and stays that way until the battery eventually runs down.

* Obviously this should not happen so first you could try a restore by DFU. To do this hook unto iTunes. Press the home button and sleep button at the same time. After 10 seconds of holding them both down you will see a pop up message saying iTunes has detected an iPhone in recovery mode. I sometimes let the home button go before the sleep as this tends to work better. Remember it should pop up within 10 seconds. It may take a few attempts to do this. If this does not work then if your iPhone is under 1 years old I would suggest you phone your nearest apple store to make an appointment with a genius. If they can't fix it then they will replace the unit there and then.
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Old 09-02-2012, 8:45 PM
vonbismarck vonbismarck is offline
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Thank you for the reply. I have two questions.

For the second part, where I need to check the network, I am using a windows computer. Do you know how to do that through windows?

Also, if I do a restore through DFU, will I lose everything that was originally on the computer? The most important thing is for me to get the photos. I had read about doing a DFU before but couldn't find anything saying if doing so would delete everything.

Thank you.
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Old 09-02-2012, 10:20 PM
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lee lee is offline
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Ensure you do a backup first via iTunes .

Red your network, go into start and network or left click on the network icon in the system tray on the bottom left hand corner of your screen.
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Old 15-02-2012, 9:23 AM
aidenmoor aidenmoor is offline
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My i-phone is not working

Probably the i-phone has lost its charging device and internal memory. the best way to get it right is by contacting your nearest vendor and then asking him to replace the same with a new a d another one.
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