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Old 06-04-2012, 10:47 PM
cardifflee cardifflee is offline
Junior Member
Join Date: Apr 2012
Phone: iphone4
Network: orange shite
Posts: 2
cardifflee is on a distinguished road
need help with iphone 4 and orange uk


i have had an orange contract for a number of years alomg with my partner.

last january i upgraded my iphone 3gs to an iphone4 i had problems with reception from the start

last february i complained to orange who put me through to apple who told me there were problems with the iphone 4 anttena so they sent me a rubber bumper

still had the same problems but worse keep getting network lost message

called orange again passed me to apple who talked me through a full restore (which lost all my contacts)

still had the same problem

called 2 or 3 times since only to be fobbed off with rubbish passed to piller and post and goig through the saame actions

last week i had enough called them and was told it was my sim card so they would send me a new one

got new sim card same problem

called today engineer went through everything and yold me its a hand set fault but he couldnt do anything about it and its best to call apple

called apple was told im out of warrenty so it would cost me £25 to talk about the fault on the phone with me..... told him to stick it

called orange back after 45 minutes of being passed to everyone in orange i was told i could finish my contract early and pay £250 for the pleasure then take out a new contract ot claim off my personal insurance

do i have a leg to stand on with orange about getting my handset replaced? i pay almost £50 a month for my 2 year contract, only use about 30 mins of my 'free' 600 mins as i cant get a signal

please help

and sorry for such a long post

thanks lee
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