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  #1  
Old 03-04-2020, 11:46 AM
Sapphira Sapphira is offline
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Cannot top-up new SIM - Desperate

Due to Covid-19, I have to work from home. I paid £20.99 online for an EE/T-Mobile top-up on a brand new SIM card, my work covered the costs but itís my responsibility to set it all up.

I put the EE/T-Mobile SIM into my Samsung PAYG phone and followed instructions on how to top-up - the message I received back on the phone was that I could not text the top-up code because the balance on the phone is zero.

So, I can't top up because there is no money on my phone and there is no money on my phone because I cannot top-up.

Also, when I try to phone this new number I get a message saying 'the phone you have called is currently unavailable' so, it appears the SIM hasn't been activated. How do I do that?

All advice is welcome. I'm desperate to keep my job.

Thank you so much

Sapphira
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Old 08-04-2020, 1:45 PM
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lee lee is offline
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Usually the sim card is activated through the top up process.

I'd suggest to contact the network via Twitter or Facebook or their Live Chat facility.

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Old 08-04-2020, 1:51 PM
Sapphira Sapphira is offline
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Lee

Thank you very much for your suggestions.

I didn't think of Facebook which shall try right now. Live chat didn't even reply.

Stay well.

Regards

Sapphira
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Old 18-04-2020, 8:43 AM
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You're very welcome.

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