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iPhone Discussion about Apple's latest product, the iPhone, set to revolutionise the mobile phone market. |
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#1
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Cannot top-up new SIM - Desperate Due to Covid-19, I have to work from home. I paid £20.99 online for an EE/T-Mobile top-up on a brand new SIM card, my work covered the costs but it’s my responsibility to set it all up. I put the EE/T-Mobile SIM into my Samsung PAYG phone and followed instructions on how to top-up - the message I received back on the phone was that I could not text the top-up code because the balance on the phone is zero. So, I can't top up because there is no money on my phone and there is no money on my phone because I cannot top-up. Also, when I try to phone this new number I get a message saying 'the phone you have called is currently unavailable' so, it appears the SIM hasn't been activated. How do I do that? All advice is welcome. I'm desperate to keep my job. Thank you so much Sapphira |
#2
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Usually the sim card is activated through the top up process. I'd suggest to contact the network via Twitter or Facebook or their Live Chat facility. Stay Safe
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#3
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Lee Thank you very much for your suggestions. I didn't think of Facebook which shall try right now. Live chat didn't even reply. Stay well. Regards Sapphira |
#4
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You're very welcome. ![]()
__________________ A Warm Welcome to the forum. |
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