I need advice

What steps should be taken to create a call center for an online business?

Are you sure that you really need to create a call center for your business or are you actually looking for call center solutions? If you choose the second option, then I think that it will be faster and cheaper for you to find an outsourcing company that provides such services. I'm sure that on the Internet you can find more detailed description of the conditions offered by outsourcing companies and you can read the reviews of more experienced businessmen about this outsource services. I find it more beneficial to me because it doesn't require a lot of money or effort on my part to get professionally done work of communicating with my clients and solving their problems.