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Networks Discuss mobile phone service providers - Vodafone, Orange, T Mobile, O2, Three, Virgin Mobile etc.

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  #1  
Old 05-04-2006, 4:38 PM
Jon Jon is offline
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Network Horror stories

Spit it out - what's your worst experience with Mobile networks?

I'm frequently having trouble with o2 not giving me the monthly texts im due and end up having to phone up the customer care.
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  #2  
Old 06-04-2006, 1:20 AM
Hannah Hannah is offline
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Monthly texts seems to be the most common problem. I had it a couple of months ago, and a friend of mine has had to call up her company just about a week or so ago because they didn't give her hers, either.
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  #3  
Old 07-04-2006, 7:48 PM
nullensc nullensc is offline
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I had a bit of an issue with Vodafone last year:

Last summer, I wrote to them asking for a PAC code to transfer my number to Orange.

Soon after sending the letter I was hospitalised via a bad case of pneumonia. As part of the recuperation process I used to walk around the grounds of the hospital (well a car park actually!) and took the opportunity
to make a few calls/send texts etc.

One day I got call from Vodafone's customer 'care' department. Now imagine you're having a conversation which just one functioning lung - hence you'd rather keep calm as going out of breath worries the medics...

To cut a long story short the agent asked if I "enjoyed throwing money out the window by choosing to join Orange" (I told them in the letter that the deal was done), that their phone was going to be rubbish (I advised him I was keeping their phone!) and when I told him I was in hospital + could he just send the code + cut the marketing blurb the answer was: "are you aware you shouldn't be using phones in hospitals".

At which point we had an almighty argument which ended with me hanging up and returning to the ward for some O2 (the breathing kind).

I wrote to Vodafone + got the standard "we will review our training procedures" etc.

As to the PAC code - they finally released it two weeks later, but it was 1 digit short, I had to wait another weel for the correct one + another week to fix the "oops we forgot to activate the code in our system" error. The answer to the second letter I sent included the words "we will review our training procedures" etc. Hmmm, deja vu?

Sorry for the long post - you have Vodafone to blame for it!

Cheers
Charles
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  #4  
Old 08-04-2006, 7:12 PM
jops jops is offline
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Vodaphone are the only network I've had problems with. After contacting them to purchase a phone and contract, they turned me down because someone who lived at my address before me (several years ago) had cancelled their Vodaphone contract.

Wha?????

I just gave up and went with O2 in the end.
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  #5  
Old 08-04-2006, 8:52 PM
0dd 0dd is offline
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Wow, these stories are terrible, especially nullensc's! I can't imagine being so terrible to someone in the hospital with a collapsed lung.
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  #6  
Old 11-04-2006, 3:31 PM
Falian Falian is offline
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I tried Mobile T, it was absolutly horrible, i couldn't call from anywhere. I wouldnt' recommend the service at all.
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Old 11-04-2006, 3:53 PM
whyme whyme is offline
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I had a huge problem where i signed up for a 1 year contract but in there books it said 2 years. I finally got out of it but it was a big pain.
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  #8  
Old 12-04-2006, 9:13 AM
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hatmandu hatmandu is offline
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I have T-Mobile, and have more than a couple bad stories. I posted one in the phone forum, but there are many more. For instance...

At the risk of giving away my location, I moved to Omaha, NE last summer. I tried to change my phone number to a local number to make life easier. Not only did they not have any local numbers, T-Mobile had no numbers anywhere in the state of Nebraska. I've had fairly good reception here, but still. Hardly seems worth it, really.
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Old 16-04-2006, 7:10 PM
Mike C Mike C is offline
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For 1 week, Cingular attempted to solve a problem with my phone but to no avail. They said that they would provide a new phone free of charge; my insurance plan covered the damages. A few days later, my new phone arrived along with a note telling me that it would cost $100 because my insurance didn't cover the damages. I immediately phoned Cingular and settled the issue.
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  #10  
Old 16-04-2006, 8:56 PM
kingkong118 kingkong118 is offline
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One phone i had in the past one day connected to the internet while i was even anywhere near it and then wasted all my credit. I wasn't to happy about this.
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  #11  
Old 16-04-2006, 9:27 PM
pjanaway pjanaway is offline
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Quote:
Originally Posted by Falian
I tried Mobile T, it was absolutly horrible, i couldn't call from anywhere. I wouldnt' recommend the service at all.

Thats exactly what orange was like, you can't get a signal anywhere in england, i'm sure of it.. lol
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  #12  
Old 18-04-2006, 4:43 AM
phonetic phonetic is offline
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No service in Cali for a week. Eventually cancelled the service as it was so terrible.
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