o2 Reception Problem.

Hello

I have an 18 month mobile phone contract with o2. 7 months left.

I've never been able to get a signal in work, but let it go as I thought it could just be the type of building/structure or whatever.
As soon as I walk outside I have full signal.

I've just moved into a new house and I can't get any signal there either, Yet when I go outside I have 5 bars.

Vodafone and Orange get full signal in my work and also in my new house. I even put the vodafone and orange sim cards into my own phone to check and they work fine.
Obviously this is very annoying as I can't get signal in work or even in my own home.

I got on the phone to o2 last night explaining the problem and said that I basically want to terminate the contract as I can't even use my phone in my own home, yet other networks work fine. I understand that vodafone and orange could be on a different frequency/bandwidth (I'm not too clued up on this) But surely i'm within my rights to get the contract cancelled and not have to pay the termination fee.

o2 basically told me they haven't breached their contract. I work in a small warehouse which has been converted to offices, So I went around asking if anyone has problems with o2 and they all agreed that it wasnt possible to get reception whilst other networks were fine.


I'm in a bad position, what use is my phone if I cant use it in my own home..

Can anyone point me in the right direction if I have any legs to stand on legally.

Thanks

Unfortunatley they are correct.

You are legally bound to carry on the contract until it naturally ends or you buy yourself out of it by paying up the remaining months. Remember to give one months notice in writing by registered post and by telephone call.

Its really down to the customer to do some homework and check out that a signal is available where they live and work. In my home I have 2to3 bars but when I walk to my front door then I have full signal which is something I checked out before choosing my network. Basically i asked a friend on the same network round to check it out. Also another factor is the handset you use as some hang onto signal better than others.

Another thing to take into account when your contract ends is to try and steer away from 18 month contracts as these in my opinion are way too long. The salesperson pushes these as they get more commission for these instead of a 12 month one. They offer extra discounts etc etc for an 18 month but if you are cheeky and play them at their own game you would probably get similar reductions on a 12 month as they wont want to lose a potential contract customer.

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