Orange do not support any International Phone Card

If you are a Orange Pay Monthly customer, congratulations, you cannot use your phone to call any International Phone Card any more. From a recently experience with Orange Customer Service, I was told by a couple of staff about above information.

Most of phone cards you buy from high street or Post Office to call abord have connection number which is normally start with 020 or 019, and in the past days you can call these numbers within your inclusive free minutes. However, as a Orange staff said, as soon as they find out this is a International Phone Card connection number, they will stop it immediately!! I was using a phone card for two years by call through Orange pay monthly phone. The number was stopped by Orange since last month, once I call the connection number it was disconnected strait away. One important reason is Orange does not think of those connection numbers as UK landline. They said those are kind of "cheating number" pretending thet are UK landline, but they are not.

The reason is Orange is paying extra for you(the customers) to call abord. The Orange is only paying the connection number which is Uk landline number, and the rest fee to connect oversea was paid by the card company. Orange denied that, and insist they, the Orange, is paying the fee for you to call abord.



An funny experience with Orange Customer Service: I report my phone cannot make call to that connection number to Orange a month ago, their staff tell me that the number was fine, they tried it and it works. The staff(3 of them) forward the case to technician, and the technician gave the same result: the number works perfect within orange network and my local area. However, yesterday(24/10/2008) I was told that Orange do not support any International Phone Card