Durham County Council Choose Azzurri For Telecoms Supplier Consolidation...
Durham County Council has chosen Azzurri Communications to consolidate a number of existing telecoms suppliers and to take on the support of its legacy telecoms estate. This will give the council just one support number to call and a single service level agreement (SLA) across the entire 10,000 user estate.
Legacy hardware will be displaced to allow Durham to take advantage of new technologies, with Azzurri equipping the council’s staff with an enhanced IP telephony-based platform for all its fixed line telephony. The platform also supports computer telephony integration (CTI), so staff retain consistent telecoms functionality if they are working flexibly or remotely, and ensures they maintain a quality service to the County Durham population.
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A further innovative aspect of the contract sees Azzurri investing in two new IT and Telecommunications Professional Apprenticeship schemes to run in County Durham. The apprentices will be supported by Azzurri’s national engineering infrastructure for on the job training in the region.
This telecommunications strategy aligns with Durham County Council’s vision for an ‘Altogether Better Durham’, the framework which guides all of the council's plans. It is comprised of five priority themes prefixed by ‘Altogether’, namely: Wealthier, Healthier, Safer, Better for Children & Young People and Greener.
The contract has been carefully structured to provide a number of additional benefits to support the framework, including:
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