Tier 1 North American service provider selects TEOCO for Service Operation Center
Tier 1 North American service provider selects TEOCO for Service Operation Center (SOC)
North American service provider will use TEOCO’s Helix for new SOC solution aimed at enterprise customers
FAIRFAX, VA., USA - 21 FEBRUARY 2017 - TEOCO, the leading provider of analytics, assurance and optimization solutions to over 300 communication service providers (CSPs) and OEMs worldwide, today announced it has been selected to provide Helix, its end-to-end Service Assurance solution - as part of its complete Enterprise business transformation project for a Tier 1 service provider in North America led by Amdocs, the leading provider of customer experience solutions.
The North American service provider will use Helix in its new service offering for large enterprise customers. Combined with Amdocs’ network service assurance expertise, delivered in a managed services model, the new service will offer enterprises full management and monitoring of their networks and will ensure maximum network availability, rapid problem solving and that committed service level agreements (SLAs) are met.
Furthermore, by integrating the Helix solution with Amdocs Business and Operational Support systems (BSS/OSS), the service provider will be able to power its Service Operation Center (SOC) with the most advanced service assurance capabilities and enable them to prioritize remediation according to customer impact and SLAs. These include:
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