Resilient plc selected by BT Group to bring call recording
Resilient plc selected by BT Group to bring call recording to its UK Inbound Contact portfolio
London, 19th December 2017 - Resilient plc today announced that it has been selected by BT to provide call recording services to customers of its non-geographic numbering services. The services are available to customers of BT’s UK Inbound Contact portfolio immediately.
Non-geographic numbers are widely adopted across the UK providing a national presence using either a free-phone service (080x) or other chargeable number ranges (03xx, 084x and 087x). The launch of the new service means that BT’s customers can choose to record calls to their Inbound numbers, and have immediate access to these recordings through a secure online portal.
Call recording is already very pervasive within the contact centre market, where calls are recorded for training, quality and dispute-resolution purposes. Removing the need for dedicated, premise based call-recording equipment, and providing this as a service from the BT smartnumbers cloud, delivers many important benefits to customers;
“We are delighted to have been selected by BT Inbound to provide critical call recording services to customers of its non-geographic number portfolio”, says Geoffrey Paterson, Chairman & CEO of Resilient plc. “BT Inbound carry a significant share of the UK’s calls to non-geographic numbers, many of which are into the largest UK contact centres. By providing call recording within the number itself, these customers have less exposure to the costs and complexities of recording calls on premises. Call recording is increasingly becoming a compliance issue across many industries, so we are pleased that this solution enables organisations to not only protect their revenue and reputation, but also to meet their compliance obligations.”
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