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Old 19-06-2008, 8:47 AM
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Award winning CEM leader Arantech, cements its presence in Singapore

New Singapore office to focus on customers in the region
Singapore, 19th June 2008 – Arantech, the pioneer in telecoms Customer Experience Management (CEM) is at the CommunicAsia 2008 event in Singapore (stand # 3H1-01), showcasing the industry’s most powerful, tried and tested CEM product.
Arantech recently opened a new local office in Singapore to support its rapidly growing global customer base, including the first SE Asian operator to adopt CEM on its network, M1 in Singapore. The innovative operator has implemented touchpoint to be able to fully understand the needs and issues of each customer. In so doing, the operator has differentiated itself within the Singapore marketplace.
Arantech announced in January that it had doubled its revenues each year for the last three years and completed a profitable 2007, posting sales of US$32.5 million for its award winning touchpoint CEM solution.
touchpoint offers operators, such as M1, a best-in-class, real-time customer-centric service support capability for all subscribers and coupled with the revenue-generating and churn-reduction potential that touchpoint brings with it, enables them to enjoy the benefits of a customer-centric strategy.
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