Mobile Phone Forums
Welcome to the Mobile Phone Forums

Go Back   Mobile Phone Forums > Mobile Phones > News
Register FAQ Mark Forums Read

News All the latest mobile and cell phone news delivered straight to your doorstep!

Thread Tools Display Modes
Old 03-12-2019, 2:14 PM
RealWire's Avatar
RealWire RealWire is offline
Senior Member
Join Date: Oct 2018
Posts: 367
RealWire is on a distinguished road
tyntec brings WhatsApp Business API’s rich media features to its financial services

tyntec brings WhatsApp Business API’s rich media features to its financial services client and help consumers receive account statements right on time

tyntec’s customer Tarjeta Plan Platino uses WhatsApp’s rich media capabilities – through tyntec’s Chat API – and changes how credit card statements are viewed by their customers.

MUNICH, December 3, 2019 – tyntec, a global cloud communications provider, today announced that one of the company’s clients in the financial services sector is now using WhatsApp Business API’s rich media capabilities to send monthly statements to banking customers in Argentina.

WhatsApp’s rich media has provided a unique opportunity for tyntec’s customer Tarjeta Plan Platino to move away from the conventional methods of sending monthly account statements to their customers (postal services and emails).

With 23 branch offices in the province of Cordoba, Argentina, Tarjeta Plan Platino creates a unique combination of community based face-to-face service and mobile messaging based experience right on WhatsApp, which is used by almost all of their customers. In addition to modernizing their customer experience, WhatsApp Business API is helping the financial services company ensure on-time delivery of the monthly statements and save money at the same time.

Before using the API, Tarjeta Plan Platino used email as a way to deliver paperless account statements to their customers, but once the customers were given the option to choose, WhatsApp quickly became the most preferred way – showing 200% more opt-ins compared to email in just 2 months.

“As a regional credit card issuer we compete with larger national companies. Putting great care in doing things the way our customers want is a cornerstone of how we differentiate our brand. And using WhatsApp to deliver important documents and provide customer support is a perfect example of that,” said Walter Zicovich, Co-Founder of Tarjeta Plan Platino. “Our customers love how they have everything they need right on the same app they use everyday. And we’re also reducing costs by replacing postal mails with WhatsApp and using less paper. It’s a win-win-win situation.”

“Providing peace of mind to our customers with an official business profile on WhatsApp is important for building trust as we’re sharing personal financial information with our customers,” continued Walter Zicovich. “With 45% of our customers opting in to receive account statements on WhatsApp – and increasing by about 10% month over month – we’re committed to integrating more systems with WhatsApp to provide better experiences for both our customers and agents.”

The ability to add new chat channels like WhatsApp, without disrupting existing agent-facing applications and UIs, is critical for businesses to ensure adoption and a positive user experience. “The flexibility and configurability built into our Chat API make sure that our clients aren’t forced to add additional software overhead or impede the user experience when they add new platforms,” said Dr. Marco Lafrentz, VP of Products, tyntec.
Reply With Quote

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
Research reveals millennial demographic "meaningless" for financial institutions... newsprovider News 0 22-11-2016 10:04 AM
HGI Sets Out Business Requirements for Media Gateway newsprovider News 0 28-07-2014 1:29 PM
SOFTBANK MOBILE Adopts OpenKODE to Provide Rich Media Acceleration ... - Business Wire (press release) News News 0 22-05-2007 9:32 PM
ShoZu Mobile Media Services Now Available on 40 Handsets in the US, - Business Wire (press release) News News 0 10-01-2007 2:01 PM

All times are GMT. The time now is 6:29 PM.

Powered by vBulletin Version 3.6.0
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
Content Relevant URLs by vBSEO 3.0.0 RC6 © 2006, Crawlability, Inc.
Copyright ©2015