Study: Cell Phone Users Demand More Self-Service Customer Care ... - About - News & Issues
About - News & Issues
Study: Cell Phone Users Demand More Self-Service Customer Care ...
About - News & Issues, NY
The new Yankee Group study revealed that 62 percent of users ?want to bypass automated systems and be given an opportunity to use their mobile phone screen to complete simple inquiries that should not require agent intervention?. ...
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|Study: Cell phone users paying less, keeping phones longer - Asheville Citizen-Times||News||News||0||02-06-2007 4:59 PM|