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  #1  
Old 02-02-2016, 7:03 PM
bad yeti bad yeti is offline
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Phone: lg g4
Network: three uk
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lg g4 lost network signal!

hi there, new to this site and hoping someone can help, I have an lg g4 and I've recently lost my mobile connection, it was working fine and then one day I got a message saying unable to connect to network, restart phone and contact service provider if no help, or something to that effect anyway.

I've tried the sim in another phone and it works fine, I've tried my wife's sim in my phone and it doesn't work either. I've tried resetting it, factory reset, its all up to date software wise, I've checked its not blacklisted as it was a second hand phone bought through a reputable company, and it seems to check out fine. if I've tried switching between 4g/3g only networks and no luck there either, if I go into phone info settings under phone number and network it says unknown?

if I remove the battery and restart it, it sometimes gets a signal back for 20 or 30 seconds, it will call out during that time, but the signal drops again.

if I search for mobile networks manually it will find all of them, including 3, but if I try and connect it just says unable to connect at the moment, please try again later.

the last phone I had (sony z3) did something very similar, it lost connection not long after I put a new screen on it, same thing, wouldn't connect to the network, although the z3 seemed to blank 3 totally, everything except 3 showed up on the network services. I managed to break the screen again a couple of days later so I ended up buying the g4 instead, which has worked fine for 3 or 4 months.

hope that all makes sense to someone out there!

is there anything anyone can recommend trying before I take it back to the shop at the weekend?

thanks!

steve
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Old 04-03-2016, 3:22 PM
brookandrosy brookandrosy is offline
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It can be either a mechanical dysfunction or probably you may need a factory reset. Anyway, you better get to the shop at the weekend cause if you do anything yourself, you can simply make things worse. The only strange thing I can suggest is using a rubber on the zones where your sim card makes contact with you phone (sometimes it works) - the wet environment in the area where you live can change the quality of the metal. But it’s not the rule – get help from qualified specialists.
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