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Ljp 27-09-2016 4:55 PM

My unlocked phone is now locked??
Can anyone solve a mystery, I've had an unlocked Moto E for a year with a sim only deal, when I decided to change sims with a different network I found that the new sim didn't work in the unlocked phone, the message said "sim network pin unlock or dismiss". My previous sim provider said that they can't lock an unlocked phone to their network. The new sim works ok in an old phone. Someone said that the phone was not fully unlocked, could I get back to Amazon with this problem?

lee 07-10-2016 8:31 PM

Usually if a network unlocks your phone this holds.

If a phone is unlocked via an online unlocking site these can fail.

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