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  #1  
Old 03-11-2008, 8:35 AM
Jaffa Jaffa is offline
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Unhappy 14 day cooling off period....

got a bit of a dilemma, sure u've all heard this one before. i need to cancel my new contract with orange i got last week! currently with vodafone and phoned to get my pac code, i was told that i couldn't cancel my contract with them until 2010 when my contract term ends!!!!(unless i pay a stupid amount) ive already done 18 months with them, and they phoned me up a little while ago saying i was eligible for upgrade but i didn't want another phone so they just changed my tariff, i wasn't told i'd be in another 18 month contract. so now im stuck with 2 contracts which i won't be able to afford to pay. orange are saying in the shop there is no 14 day cooling off period, which is very annoying! how can i resolve this mess?
i've still got another week or so until the 14 days are up! speaking with one of my friends who know's someone who works as a sales assistant manager in a phone shop says im within my rights to cancel within 14 days no matter wot they say!
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Old 03-11-2008, 5:53 PM
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lee lee is offline
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First make a complaint against Vodafone as they are required to state what your are accepting, and what contract your re entering into.. This also should be in a contract they should have sent you. Most days callcentres have their conversations recorded so ask for a manuscript of this call to highlight this conversation and its contents. You also have a right to cancel such a contract before a certain time out period as this was agreed over the telephone.

As for your new contract then again look at the small print as their is normally a 7 to 14 day cooling off period too. Ask to speak to the manager and contact as many different departments of the network to fight your cause. Also put this in writing asap before the 7 to 14 days runs out. Pass a copy to the manager and to their head office.

Take the handset back in with all its packaging and hand it back too.

The industry has an omsbudsman who will look into this for you if you instigate a complaint.

Remember tho that the small print also protects the network. This is why its their to protect both of you and you are under legal requirement to have read and fully understood these before entering into a contract.

This is from Orange's internet site ;

General terms and conditions


the Orange shop™ onlineGeneral terms and conditions

Your rights
If you purchased the goods as a consumer as opposed to for business use, you have the right to cancel this contract. To do so you must contact us within 7 days of receipt of the goods by one of the following methods:
By Phone: Call 08000 790103 – Opening hours are 9:00am until 5:00pm Monday to Friday
By Email: channel.returns@orange-ftgroup.com
By Fax: 08703766226
By Post: Orange PCS Ltd, PO Box 10, Patchway, Bristol, BS32 4BQ
You must then return the goods (including all accessories and documentation provided with such goods) to us within 30 days of cancellation to the following address:
Orange PCS Ltd
14 DMB, Warehouse 2, Unit 6
Banbury Logistics Centre
Appletree Road Estate
Banbury
OX17 1LL

We may charge you for our costs of recovering goods not returned to us directly
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Old 04-11-2008, 9:07 PM
Jaffa Jaffa is offline
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managed to get it all sorted and cancel my contract with vodafone!!!! just threatened them a little with trading standards and wot not!!!
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Old 05-11-2008, 6:03 AM
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lee lee is offline
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Its just a shame that sometimes you have to resort to this to cancel something within your rights.

Learning curve is to ensure you look at the small print before agreeing to anything .

I'm glad it's all sorted for you now.
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