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  #1  
Old 13-02-2009, 10:35 PM
MobileRob MobileRob is offline
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Orange MoneyBack Guarantee

Hi All, Recently bought an n96 on orange 18m contract £40per month, Called o2 up to cancel my existing contract and they offered me any phone except the n96 for £20 a month, so i am thinking of changin over to them, and getting the xperia.

Just wondering where i stand with orange, i have been using the phone for a week now, exactly what is there policy on returning phones, will i be charged for calls made etc

Thanks in advance, Rob
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  #2  
Old 15-02-2009, 8:07 AM
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lee lee is offline
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Hi,

Did you sign within an orange shop or online.

If online their is a distance selling law from the office of fair trading.

What is distance selling?

The regulations cover distance contracts for goods and services made between suppliers and consumers. Business to business contracts are not covered. A distance contract is one where there has been no face to face contact between the consumer and a representative of your business, or someone acting indirectly on your behalf, such as in a showroom or a door to door sales person, up to and including the moment that the contract is concluded.
If you do not usually supply consumers by distance means, but you agree to do so in response to a one-off request, the Regulations will not apply to you. However, if your business regularly handles 'one-off' requests and is organised so that it can deal with such requests (for example, there is a mail order facility), you will need to comply with the Regulations.
Cancellation periods

The regulations give consumers an unconditional right to cancel an order. This is to allow the consumer the opportunity to examine the goods or consider the nature of a service.
If a consumer cancels an order, written notice must be given to you by:
  • goods – seven working days from the day after that on which the goods are received by the consumer;
  • services – seven working days from the day after that on which the consumer agrees to go ahead with the contract.
If you fail to provide consumers with written confirmation of all the required information, then the cancellation periods can be extended up to a maximum of three months and seven working days. If the missing information is provided during this time, then the cancellation period ends seven working days beginning with the day after the full written confirmation is received by the consumer.

Where a contract is cancelled, the consumer must ensure that reasonable care is taken of any goods received and 'restore' them to you. This does not mean that they have to return them - unless you stipulate this in the contract - only that they make them available for you to collect.
You must refund the consumer's money as soon as possible and, at the latest, within 30 days of receiving the written notice of cancellation. The consumer may, at your discretion, be charged the direct cost of returning the goods, but you must tell them about this in the written information you give them.
If payment for the goods or services is under a related credit agreement, the consumer's cancellation notice also has the effect of cancelling the credit agreement.

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Or if signed up within a Carfone Warehouse outlet, you are allowed within 14 days, to exchange the handset, network exchange or return the handset.

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Yes any calls/texts made will be charged for.

On cancelling your contract if thro orange outlet.

The below data is from Orange's terms and conditions.

Another option would be to reduce your tariff to the lowest available and dont use the sim card. And you could then let it run but remember to cancel any contract with a least one months notice. Send the letter registered post so you get a signature. Also ensure any direct debit mandates are cancelled with your bank. You must do this.


Orange's Terms and Conditions
4.2terminating your Contract during the Minimum Term
You may terminate your Contract before the Minimum Term has expired if you pay us: 4.2.1all Charges that are due, plus4.2.2a lump sum equivalent to the total of all the monthly or other periodic Charges still remaining on your initial Minimum Term agreement (except in the circumstances set out in Conditions 4.3 and 15.1). You'll be entitled to a rebate of 5% of that total if you terminate your Contract up to and including the first day of the last month of the Minimum Term.
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Old 15-02-2009, 12:17 PM
MobileRob MobileRob is offline
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When it says i will be charged for the calls made, does that mean i will have to pay the equivalant of the first month of the contract, for example, will i pay the £40 that the contract costs per month, and that cover all my minutes used, or will they charge me something stupid like 30p a minute.


Sorry to be a pain, just dont want a amazingly high bill popping through the letterbox any time soon.

Thanks, Rob
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Old 17-02-2009, 6:28 PM
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You will be expected to pay the months line rental.

If you have gone over the inclusive mins/textx included in your rental deal, then you would pay for them too.
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Old 18-02-2009, 8:59 AM
MobileRob MobileRob is offline
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Alright Cheers For The Help
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