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  #1  
Old 04-05-2009, 6:53 PM
Sigs67 Sigs67 is offline
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Are they reliable firms?

Hi everyone

I have been with Orange for several years on various contracts & am due for upgrade but have decided to move to another network supplier as I have had issues regarding Broadband & reducing my package which were dealt with poorly by their so called customer services.
I am looking for a new deal on contract & have used several comparison sites looking for a good deal.
I must admit I always went through Phones4U, however there seems to be many more companies out there with better deals & I am a little reluctant as to which online firms are reliable & live up to their deals. I am also very wary of the Cashback schemes, half price line rental etc.
Can anyone recommend a decent online firm as I feel I am out on a limb here & are there any obvious ones that I need to stay clear of.
Your experiences will be of great help to me whatever your views.

Looking forward to your replies

Thanks

Sigs.
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  #2  
Old 05-05-2009, 8:02 PM
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Hi,

Ive always found the best avenue is to actually visit the highstreet shops after looking at their websites to see what they are offering.

You are right to be wary of cashback style of deals.

Some people are looking too hard at the freebie's than at the actual contract, mins and texts and the handset.

Deals that look too good to be true normally are !

Their are hundreds of online sites so always google any your interested in and look for buyer reviews. Stay clear of auction sites and always buy with a credit card that offers purchase warranty incase your let down.

Good luck.
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  #3  
Old 06-05-2009, 11:21 AM
Sigs67 Sigs67 is offline
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Thanks

Thanks for the reply.I guess I'll stick to the high street as you suggest as I've never gone wrong there in the past.
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  #4  
Old 06-05-2009, 12:54 PM
Rightmobilephone.co.uk Rightmobilephone.co.uk is offline
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Hmmm some might say yeah yeah of course I am going to say this being from Rightmobilephone.co.uk but I slightly disagree with Lee on this one. Sorry Lee...

Your best bet for the best mobile deals is to "first" go to the highstreet. Work out which phone is best for you.

Have a good hold of the handset, hear the sales and walk away.

You are NOT as likely to get as good a deal on the high street as you are online! You will get LESS for your money.

Think about it.

They have to pay the overheads on the store, the staff + their commission. Online they have less overheads so it is far more competitive. This means independent retailers/networks climbing over each other to get you onboard. Take advantage of this.

Be careful though. Where I do agree with Lee is on cashback and free gifts. Look between the lines as you are likely to be paying for the gifts. It can still work out a great option.

I know cashback has died a death of late in favour of free gifts and this is a good move. Keep it simple - stay away from cashback and if you go for a free gift make sure:

a). you get it quickly (upfront with good companies which a mobile comparison site will tell you)

b). you might have to go with a slightly older model which has been out a bit longer to make it a bargain deal.

c). only choose that deal if the tariff is what you were paying for in the first place or cheaper.

d). the tariff covers all your minutes/texts as you would usually expect and even better if you get more than you were getting.

e). watch out for the contract length. There are now 24 month contracts. Not so bad if the deal is a good one but a lot can happen in 24 months!

A good mobile phone comparison website such as Compare Mobile Phones on the Mobile Phone Comparison Site (there are a couple of other ones as well) lists all the deals impartially from most retailers/networks in one search instead of going from site to site. They'll also give you a cost breakdown, a minutes/texts allowance breakdown and give you any relevant gift/cashback information.

Just make sure you don't just go with something because it has bells and whistles. Make sure the deal is a good sound one. A phone and tariff which meets your needs but even better if it saves you more money on what you were already paying.

BTW if there was some safer companies online to deal with in regards to gifts and phones I would personally go with Mobiles.co.uk (part of The Carphone Warehouse), Dialaphone or Phones4u. They are safe names and have strong customer services. There are some poorer ones but this isn't the place to discuss that.
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  #5  
Old 06-05-2009, 1:59 PM
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Good sound advice from James and hey if you dont agree with me James, then I enjoy the challenge to put me right.

Just dont do it too often or else...lol.... only joking.

It is only my preference to go thro highstreets to buy my fones. This is because if something goes wrong you can actually visit the shop instead of e mailing/calling the online shop and maybe having to send the fone back thro a parcel post/courier system.

In my experiance even if you have purchased from an online shop that has a high street shop too, as soon as you mention i got it online they start throwing the customer service e mail details at you !

Obviously on the flip side there will be scores of people who have purchased online and had no issues at all.

In the end its all about getting the deal you want at a price your comfortable with, wether its from a highstreet shop or online.

Maybe you could re post with the eventual outcome.

Good luck
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  #6  
Old 06-05-2009, 2:38 PM
Rightmobilephone.co.uk Rightmobilephone.co.uk is offline
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Haha Lee i'll try not to.

With regards to online Lee is spot on with regards to returns. It is a little more hassle.

Then again you send it off and your done with it once you do but with a store you have to go to it so its swings and roundabouts. Some people are just more comfortable doing it on the high street and some online. Some don't like face to face hard sales so go online some like the human contact. Thats why the high street still exists though its getting harder and harder for businesses to keep them open.

Actually that would actually be a great poll. Do you prefer buying online or offline and if so why?
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  #7  
Old 07-05-2009, 3:18 PM
Sigs67 Sigs67 is offline
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Good points

Thanks to you both for your opinins. Have just Googled a few of the sites mentioned by James and unfortunatley they don't hold up well according to the reviews. Saying that many people don't tend to do reviews when somethings good do they? The old adage that good news doesn't make the headlines I guess.
I have just found one on Phones4U that seems a good deal. A HTC touch 3G on Orange Dolphin 30 with a £10 rental reduction per month ( no cashback, just a straight tenner off from Orange). Going to nip in this Sat & see if I can get that deal off the Highstreet.

Will let you know how I get on later Sat night.

Cheers guys.
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  #8  
Old 07-05-2009, 3:28 PM
Sigs67 Sigs67 is offline
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Spelling

Obviously I can't spell opinions!!!!
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  #9  
Old 08-05-2009, 8:58 AM
Rightmobilephone.co.uk Rightmobilephone.co.uk is offline
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Is that £20 per month Sigs? Over what contract period is it?
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  #10  
Old 08-05-2009, 9:00 AM
Rightmobilephone.co.uk Rightmobilephone.co.uk is offline
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Ah ive found it

Is it the Dolphin Value Tariff? Mobile Phone Deals=

It seems a half decent deal.
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  #11  
Old 09-05-2009, 9:44 AM
Sigs67 Sigs67 is offline
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Yes

Hi James

Yes that's the one 18 month contract at £20 pm 400 mins 3000 texts. I am going to see if they will do it on an upgrade. If not then I've only another 10 weeks on my current contract so I'll see that one out then buy the above deal. Their choice down at my local Phones4u whether they want the commision or not. Will keep you posted.

Sigs
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  #12  
Old 09-05-2009, 6:52 PM
Sigs67 Sigs67 is offline
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Phones4u today.

No luck. The sales manager came up with all manner of excuses why he couldn't do that deal, the online sales are a different company, the phones are reconditioned or discontinued models, other similar phones are only available on larger tarriffs etc. Going to ride the remainder of my contract out & see whats available at a later date.

Sigs
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  #13  
Old 10-05-2009, 8:29 AM
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Hmmm. Phones4 u normally fall over themselves to get you to sign up.

As for reconditioned models or discontinued models = what utter rubbish.
Would any sane person sign up to a contract and accept tat as a fone.

I'd sack phones4u and try orange directly.
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  #14  
Old 10-05-2009, 4:41 PM
Sigs67 Sigs67 is offline
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Phones 4 u revisited.

I emailed Phones4u with regards to the comments that they just ship out recon phones. As you can imagine they were really unhappy over those comments by the store manager yesterday. So I thought I'm in town today I'll nip in & tell said manager what I thought of his sales pitch. Today is his day off. Spoke to a guy called Mike & came away with a pretty good deal I think? LG Cookie on Orange 400 mins 500 texts & 3000 mins to landlines £25 pm on an 18 mth contract. I admit I really fancied the LG arena but that was £30 pm 200 mins 200 texts on an 18mth contract so I'm getting more for less I think? Looked at the Tocco Ultra but in my opinion it's a pink trim not red as stated. Couldn't really see me down the local with a pink phone. All in all I'm fairly happy with my new deal.

Thanks for the advice.

Sigs
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  #15  
Old 11-05-2009, 8:22 PM
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Well done you !

It does sometimes pay to be persistant.

Im happy you eventually ended up with a deal and handset your happy with.
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