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  #1  
Old 09-05-2009, 9:34 AM
becausemaybe becausemaybe is offline
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camera problem with w910i

hi, i've been using a sony ericsson w910i phone for about a year now. recently i started having some problems with the camera function. when i accessed the camera the press 0 for help screen appeared and then it went right back to the main menu screen. i did a software update and the problem got worse. now when i access camera, the only thing i see in the viewfinder are multi-coloured vertical lines. the camera options menu is accessible however.

i found another thread with a user who had the initial problem (the press 0 for help screen then going back to the main menu). he was recommended a software update and subsequently his problem was resolved. but mine got worse! i suspect it may have to do with an incompatible software update. i noticed that the in the software update options, both w910i and 908i are grouped together and given the same software update. could this be it? anyone has any solutions? i contacted sony ericsson help line and their suggestion was to send it over to the service centre. i'm not going to do that cos i need my phone!
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Old 10-05-2009, 8:34 AM
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lee lee is offline
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How did you action the update yourself.
Over the air ?
Some internet site ?

It could be a bad buggy software update you have introduced into your handset, or perhaps some way thro the update some kind of interuption occured.

In the uk you can take the handset into the carfone warehouse and they will perform the software updare free for you, even if you didnt buy the handset from them, as long as you can produce the invoice.

Check your local shop has a repair centre in it before making the journey.

The update can be actioned while you wait if they are not busy.

Even if you cannot produce a receipt the cost is low for such an update.

Good luck.
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  #3  
Old 10-05-2009, 9:02 AM
becausemaybe becausemaybe is offline
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hi, thanks for the reply.
i did the update online. i used the official software update service from the sony ericsson website.
u download the update service software to ur pc then plug the phone in via a usb port and follow the instructions on screen. all u have to do is select the model of the phone and the software checks for updates. so it is an official update. but like u said it seems to be corrupt for some reason. what i suspected as the problem was that the w910i and the 908i seem to be grouped as one in the update service and it seems to classify both phones as having the same software. this is where the problem is i think. cos when i tried to do the update again, the update service recognises my phone as having a 908i software.

is there any other option, other than handing it over to the service centre? i was thinking there might be a way to just reset the system to its original state. i've looked online but no one else seems to have this problem, though the initial problem of stalling on the press 0 for help screen is quite common.

help! i really don't wish to part from my phone :P by sending it to a service centre.
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Old 10-05-2009, 9:03 AM
becausemaybe becausemaybe is offline
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Sony Ericsson - Support - Software - W910i - Update Service

that's where i got the update service software.
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  #5  
Old 10-05-2009, 9:11 AM
becausemaybe becausemaybe is offline
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finding out a way to get just the w910i update could be helpful too
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