Carphone Warehouse - Illegal?
I have just had what is the worst shopping experience I've ever encountered, and I need some advice. Sorry if it's a long post, but some things take a while to explain.
I went into Carphone Warehouse today with the intention of buying a new mobile to replace my rubbish 2 year old one that doesn't even alert me when people are calling. I'd done all my research and settled on a Samsung Tocco on PaYG.
The price in store was £120 (I wanted the phone on 02), but I decided to haggle, at which point the store assistant said they had an offer on at the moment, and could do the phone half price, whilst putting me on a contract at £8.50 per month. I tossed the idea over and concluded I probably would save money doing it.
I was in a rush, as I was supposed to be getting a lift home, so I asked the guy how long it'd take to sort the deal out - he says a few minutes. 20 minutes later I'm still at the counter, and he can't get the deal to work on his computer. He then starts doing sales crap, and asking if I wouldn't prefer the Sony phone at the same price, as I'd said I'd use it as an mp3 player. I said no, I'll stick with the tocco. He then comes up with a new contract, which actually works out better for me after I do some quick maths, so I say yeah go for it. 10 minutes later, it still isn't going through, and I have to go outside to take a (pissed off!) call as to explain why I'm not at the car.
I go back in there and he says he's made the deal work so I pay. However, he then goes on to explain that the only way he can do it is by giving me a second phone along with the tocco (!), that I should sell at a second hand store to reclaim the money on. The second phone is the Sony he was just talking about earlier that retails at £100! By this point I'm rushing to get out of there, and I just accept this whilst thinking it's really odd. I sign where he says, and am just about to leave when he puts the SIM in the bag, and the SIM is for the 3 network, not 02!
I question him on this, and he goes '3 just piggybacks the 02 network, and you can use the minutes across any network'. I cut my losses and run to the car. Upon getting home, I discover 3 doesn't piggy back 02...
As you can imagine, I'm pissed off - I went in expecting to have a relatively quick and pain free shopping experience, and instead end up with that bullshit. I haven't opened the phones or used them or anything.
What I want to know is:
a) How the hell did the guy manage to legally throw another £100 phone into the deal for free?
b) Why was he offering a deal he couldn't even do, when he's working in a major chain store?
c) Isn't misleading a customer on what they're actually signing up for pretty criminal? I don't want to be on 3, and yet he's now contracted me to them!
Do I have a leg to stand on here?
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